Thursday 20 January 2011

The day after............................... the nightmare continues

Dear all
Today was the day we had to sort out all the logistics of yesterday’s accident.  Let’s just say that Wicked were less than helpful, they insisted on not doing anything until we had returned to Auckland or gone to another Wicked office (Either Christchurch or Queensland) How helpful! I spend at least an hour trying to speak to the mentally stunted person in their accident department who just screamed at us down the phone, giving us the same line over and over, without deviating and slamming down the phone. I eventually got through to her that I just wanted an address to which we could drive to and then gave up when I dared to ask what time they shut and she slammed the phone down on me……… Some customer service!
Unlucky for us we had to spend ages emptying the van and try and shake all the broken glass out our belongings.  Lucky for us there were three Aussies staying at the place and it turned out that the garage we had stopped at on the way back called the Smash Palace and was famous around the country and they had even made a movie about it. In the light we could see that the place had thousands of cars around some of them extremely old. It was a giant spare parts place really and these guys had come over to pick up bits for their MGA’s. As I said luckily for us one of these guys, Ian was on his way back to Sydney so kindly gave a us a lift back to Auckland some 4 hours away so we were on our way. The paperwork was filed and after a couple of hours we were given a new van with a recent cert of fitness with two new tyres to boot! We didn’t have much choice as we would have lost over $3,000 on the hire if we had refused as they wouldn’t refund the money & we wouldn’t have been able to afford another so it was a bit of a ‘Hobson’s Choice’. Let’s just say we drove extra carefully after that all the way back down to Otorohanga. Fingers crossed we won’t have any more upsets.
Nite
Sara

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